FAQs

Frequently Asked Questions (FAQs)

1. What products do you sell?

Kiamorei specializes in high-quality caps and headwear designed for everyday comfort, style, and durability.

2. Where do you ship?

We currently ship within the United States only.

3. How much does shipping cost?

We offer Free Standard Shipping on all orders within the United States.

4. How long does shipping take?

Orders are processed within 1–2 business days. Standard delivery typically takes 5–8 business days after your order has been shipped.

5. Can I track my order?

Yes. Once your order has been shipped, you will receive a confirmation email with a tracking number.

6. Can I cancel my order?

Yes. You may cancel your order free of charge within 24 hours of placing it. After this period, your order may already be processed or shipped and can no longer be cancelled.

7. What is your return policy?

We accept returns within 30 days of delivery. Returned items must be unused, in their original condition, and include the original packaging.

8. When will I receive my refund?

After your returned item has been received and inspected, approved refunds are processed to your original payment method. Please allow 5–10 business days for your bank or payment provider to complete the refund.

9. What should I do if I receive a damaged or incorrect item?

Please contact us within 7 days of delivery and include your order number along with clear photos of the item and packaging. We will work quickly to resolve the issue.

10. What payment methods do you accept?

We accept the payment methods displayed at checkout. All payments are processed securely through trusted payment providers.

11. How can I contact customer support?

If you have any questions or need assistance, please contact us:

Email: kiamorei@inbox.eu

Phone: (812) 938-0129

12. How long does it take to receive a response?

Our customer support team typically responds within 24–48 business hours during regular business days.

13. Is my personal information secure?

Yes. We use industry-standard security measures to help protect your personal information and process payments securely.

14. How do I know if an item is in stock?

Product availability is displayed on each product page. If an item becomes unavailable after you place an order, we will notify you promptly and issue a full refund if necessary.