Shipping policy

Shipping Policy

Last Updated: July 23, 2026

Thank you for shopping with Kiamorei. We are committed to delivering your order quickly and efficiently. Please review our shipping policy below.

Shipping Destination

We currently ship within the United States only.

At this time, we do not offer international shipping.

Processing Time

Orders are processed within 1–2 business days after payment has been successfully received.

Orders are processed Monday through Friday, excluding weekends and U.S. public holidays.

Please note that processing time is separate from shipping time.

Shipping Method

Shipping Method: Standard Shipping
Shipping Cost: Free
Estimated Delivery Time: 5–8 Business Days

Delivery times are estimates and may vary depending on your location, weather conditions, carrier delays, holidays, or other unforeseen circumstances.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

Tracking information may take up to 24 hours to become active after shipment.

Incorrect Shipping Information

Please ensure your shipping address is accurate before completing your order.

Kiamorei is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.

Lost or Delayed Packages

If your package is significantly delayed or appears to be lost during transit, please contact us. We will work with the shipping carrier to investigate and help resolve the issue as quickly as possible.

Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery.

Include:

Your order number
A description of the damage
Clear photos of the damaged item and packaging

We will review your request and arrange a replacement or refund when appropriate.

Order Cancellations

Orders may be cancelled free of charge within 24 hours of purchase.

After this period, your order may already be processed or shipped and cannot be cancelled. You may still request a return in accordance with our Return & Refund Policy after receiving your order.