Refund policy

Return & Refund Policy

Last Updated: July 23, 2026

Welcome to Kiamorei. We value your satisfaction and want you to shop with confidence. If you are not completely satisfied with your purchase, we're here to help.

Returns

We accept returns within 30 days of the delivery date.

To be eligible for a return, your item must:

  • Be unused, unworn, and in its original condition.

  • Include all original packaging, tags, and accessories.

  • Be accompanied by proof of purchase or your order number.

Items returned after the 30-day return period may not be accepted.

Order Cancellations

Orders may be cancelled free of charge within 24 hours of purchase.

After 24 hours, your order may already be processed or shipped and can no longer be cancelled. In this case, you may request a return after receiving your order in accordance with this policy.

Non-Returnable Items

The following items are not eligible for return or refund unless they arrive damaged or defective:

  • Gift cards

  • Final sale or clearance items

  • Items that have been worn, used, washed, or altered

  • Products returned without original packaging

Damaged or Incorrect Items

If your order arrives damaged, defective, or if you receive the wrong item, please contact us within 7 days of delivery.

Please include:

  • Your order number

  • A description of the issue

  • Clear photos of the item and packaging

We will review your request and arrange a replacement or refund when appropriate.

Refund Process

Once we receive and inspect your returned item, we will notify you by email regarding the status of your refund.

If approved, your refund will be issued to your original payment method.

Please allow 5–10 business days for your financial institution to process the refund after it has been issued.

Original shipping charges (if any) are non-refundable unless the return is due to our error.

Return Shipping

If the return is due to a defective, damaged, or incorrect item, Kiamorei will cover the return shipping costs.

For all other returns, the customer may be responsible for return shipping costs unless otherwise required by law.

Exchanges

We replace items only if they are defective, damaged, or if an incorrect item was shipped.

Contact Us

If you have any questions regarding this Return & Refund Policy or need assistance with a return, please contact us:

Kiamorei

Website: kiamorei.shop

Email: kiamorei@inbox.eu

Phone: (812) 938-0129

We aim to respond to all customer inquiries within 24–48 business hours.